Terms & Conditions
Reclaimed by Espire IT as payment in kind to the outstanding balance amount. Special Contracts - These conditions apply except when the customer has signed a special agreement with the company - this may exclude various clauses within this agreement. All Terms within this agreement are subject to the Federal/State laws of Australia.
Account Status
All new accounts will operate for at least a period of three (3) months on a 'Cash before Delivery' basis before they will be considered for credit terms, unless special terms have been documented and agreed to in writing. Major corporate and government contract accounts being excluded.
Such Agreements with individual clients may cause modification to these trading terms. During this time, any purchase made over one thousand dollars ($1,000) must be paid by cash, bank cheque, direct deposit or credit card. Any cheques returned by the bank either as dishonoured or for representation shall attract a fee of thirty dollars ($30) each time. A personal cheque payment under a $1000 must be accompanied by ID - Drivers Licence Number and Address.
The Vendee's completion of the Trade Account Application shall be deemed an authority for Espire IT to check trade references as the Vendee has indicated on said form. A credit account will only be considered after relevant information has been supplied to Espire IT. An application for a credit account does not necessarily mean a credit account will be granted immediately.
Payment of accounts shall be made within the terms offered by Espire IT whether on a "cash before delivery" or credit basis. Where the order is paid for electronically, all endeavours shall be made to ensure the confidentiality of such payment details from name of the user, the amount of the invoice and the credit card number offered. No liability is held should the card be utilised by another person representing himself or herself as the owner of offered credit card.
Where credit terms have been extended by Espire IT, Espire IT retains the right to vary or withdraw credit facilities at any time. The company will bear no liability for damage caused by the withdrawal of the credit facility. Payment of credit accounts become due when either the time limit or dollar limit is reached. If accounts are overdue they will be placed on hold until fully paid.
The Vendee shall pay all outstanding accounts as per terms - at Espire IT discretion, interest of 13.5% pa may be charged on the balance of all outstanding amounts. At any time that Espire IT ceases to be satisfied that the company will be paid, it may cease deliveries and from that moment no liability for damages caused shall be accepted by Espire IT.
Where any part of an invoice is in dispute the balance not in dispute will be paid in accordance with account terms. Any disputed amount must be documented in writing with proof of receipt of this document confirmed in writing. Unless otherwise specified by Espire IT in writing/electronically at the time of quotation, all written quotations are valid for a period of thirty (30) days from the date of the quotation and shall be specified.
Internet Quotations shall specify the quotation period applicable for the NET. Espire IT must be notified in writing of any change of address and /or ownership. Espire IT bears no responsibility for shipments to incorrect delivery address where there has been no communication regarding delivery address changes.
Internet & Your Privacy
The company will endeavour to service you in every way. By accessing Espire ITs' Internet Site there is information that you may offer to the company about your business activities. Espire IT shall only use that information as part of this company's business operation. The company will not pass information outside this business. Your security when using a credit card shall be maintained through encryption standards. If you choose not to pay this way please call, fax or e-mail and we will assist you. Please view the Internet Home page for further information relating to Internet use ie Copyright.
Prices
Prices are subject to change without notice or obligation unless there are specific contract price conditions with the client. Orders for catalogue /Internet goods are binding only when accepted by Espire IT. Freight charges shall be applicable unless specific contractual binding terms apply.
If a customer cancels an order in writing after Espire IT has accepted the order Vendee may simply cancel the order. If Espire IT has begun to manufacture, the Customer will agree to pay a cancellation fee of 20% of the cost of the ex tax sell price of the goods. If the goods have already shipped the Vendee must action through discussion with the Espire IT re the situation.
PLEASE NOTE: The catalogue is covered by the following clause, prices may be subject to change without written confirmation. Such changes may be applied due to currency fluctuations or stock shortage.
In the case of errors on the Invoice/or in delivery Espire IT must be notified within 7 days of invoice whether they are short shipments in delivery, damaged goods, discrepancy in ordered specification. This must be done in writing and must be acknowledged by Espire IT.
No credits for overcharges or returned stock shall be accepted outside the terms.
When returning goods please telephone, fax or email for a Credit Return Authorisation (CRA) Number. CRA Numbers will be issued within 24 hours from customer request for return. Goods returned not clearly marked with the appropriate credit return authorisation number or in an unsatisfactory condition may be returned to the customer at the customer's expense.
All goods being returned to Espire IT for credit must be in resaleable condition (i.e unused and in the original packaging). Goods returned for credit will be charged a 20% restocking fee of they are not returned within 7 days from the invoice date No Hard disk, RAM, CPU or SOFTWARE accepted for return.
Refunds shall be a credit on account of applicable invoice in the case of credit account customers or through cheque/electronic payment to the Vendee where the account is CBD.
All goods being returned to Espire IT are to be sent at the Vendee's expense. However warranty goods purchased from Espire IT shall be returned to the customer at our expense via the courier of our choice, where goods were purchased directly from Espire IT.
Goods that are found to be fault free will be returned to the customer at their expense and may attract a service fee of $45 depending on the item
Warranty
Espire IT works with many international brand name products. The warranty in these cases are the specific manufacturers warranties as offered internationally. It is advisable to check international manufacturer's individual warranty conditions when purchasing.
Where stipulated according to contract/invoice terms warranty shall be extended. Monitors and printers and other associated peripherals will have a one (1) year warranty unless otherwise stated. It is to be noted that certain manufacturers offer extended warranties for different products.
Where Product is sold by the reseller as principal the reseller has no authority from the Company to give any additional warranty or guarantee on the Company's behalf except as contained or referred to in this document.
All items carry warranty activated at time of invoice/lease notification to the invoiced Vendee.
These warranty periods may vary dependent upon contractual obligations or other warranty agreements. If goods are under warranty, repair or replacement of the item shall be at Espire ITs' discretion. DOA procedures do vary depending on the manufacturer of the product. Please contact Espire IT Service Department for details.
Espire IT will not be liable for loss of data, incidental and/or consequential damage caused by the use of their products. This includes any loss of data resulting from equipment failure. It is the Buyer's responsibility to ensure adequate back-ups are taken regularly. Espire IT will not be liable for time lost in downtime or subsequent labour charges caused by equipment failure or integration.
Espire IT will not cover under warranty any item that has been mishandled, returned inadequately packed and/or otherwise interfered with by unauthorised personnel. The removal of any serial numbers, factory seals and/or warranty stickers will void warranty. Manufacturers' charges related to voided time delays, handling warranty items shall be borne by Vendee. Espire IT will not repair under warranty, damage caused by operation outside of designed working and storage environments, power surges, fluctuations and interference, and external peripheral devices.
The Company accepts no additional liability pursuant to this warranty for the costs or travelling, insurance or transportation of the Product or parts to and from the service agent or reseller. These costs are not included in this warranty.
PLEASE NOTE: Where an accessory or expansion item has the potential to negatively impact the warranty repair process, it may be necessary that any accessory or expansion item not warranted by Espire IT be removed before presenting the Product for service. Products presented with accessories or expansion items not under warranty by Espire IT may be returned unrepaired at the discretion of Espire IT or its Authorised Service Centres. The company will endeavour to discuss with the customer prior to any action being taken as a customer service.
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